Contact Us
Whether you have a question about one of our reviews, want to flag something we may have missed, or simply need guidance on where to find responsible gambling support, this is the right place to start. The team behind Online Casino is committed to being reachable, transparent and helpful — because an independent comparison site is only as good as the trust readers place in it.
Why You Might Want to Reach Us
Readers get in touch for a range of reasons. Here are the most common ones, along with the quickest way to get a useful response:
- Review accuracy: If you believe information on a casino review page is out of date or incorrect, let us know. We take editorial accuracy seriously and will investigate promptly.
- Site suggestions: Think a newly launched US online casino deserves a closer look? We welcome suggestions, though inclusion is always based on our own editorial assessment — not on commercial requests.
- Responsible gambling concerns: If you or someone you know is struggling with gambling-related harm, please visit our Responsible Gambling page for immediate resources, including links to national support services. If you want to talk to us directly about a concern, we will do our best to point you toward the right help.
- Corrections and complaints: We hold ourselves to a high standard. If something on this site has caused confusion or concern, tell us and we will look into it.
- General enquiries: Anything else — from questions about how our ratings work to queries about our Terms and Conditions — is welcome too.
What We Are — and What We Are Not
Online Casino is an independent review and comparison platform covering new online casinos available to US residents. We research and evaluate operators so that readers can make informed choices before committing their own money. We are not a casino, we do not accept bets, and we do not process deposits or withdrawals on behalf of any operator.
If your query relates to an account, a withdrawal, a bonus claim or a technical issue on a specific casino site, you will need to contact that casino's customer support team directly. We have no access to player accounts or casino back-ends, and we cannot intervene in disputes on your behalf — though we can point you toward the right regulator or support body if you are unsure where to turn.
A Note on Commercial Relationships
Online Casino earns revenue through affiliate partnerships with some of the operators we list. If you sign up to a casino after clicking through from this site, we may receive a commission. This arrangement never influences editorial ratings — operators cannot pay for a higher score or a more favourable review. Our assessments are based on research and verified information, and every recommendation comes with at least one genuine limitation stated clearly. You can read more about who we are and how we operate on our About Us page.
Responsible Gambling — Know Where to Turn
We take our obligation to player safety seriously. If gambling has stopped being enjoyable, is affecting your finances, or is causing stress in your personal life, please stop and seek support. Useful starting points include:
- National Council on Problem Gambling (NCPG): Call the 24/7 helpline on 1-800-522-4700 or visit ncpgambling.org.
- Gamblers Anonymous: Peer support groups available across the US at gamblersanonymous.org.
- State self-exclusion programmes: Most regulated US states offer self-exclusion tools through their gaming control boards, allowing you to block yourself from licensed platforms for a set period.
For a full breakdown of tools, limits and support services, see our dedicated Responsible Gambling page.
Before You Write — Quick Checks
Many common questions are already answered elsewhere on the site. It may save you time to check:
- The individual casino review page for bonus terms, payment methods and licensing details.
- Our About Us page for information on how we rate and select the casinos we cover.
- Our Terms and Conditions for the legal basis on which this site operates.
If none of those answer your question, we are happy to help. Please describe your query as clearly as you can so we can respond efficiently. We aim to reply to all genuine enquiries within a reasonable timeframe, though response times may vary during busy periods.
Online Casino covers new online casinos for US residents. All operators featured on this site are reviewed for licensing, security and player fairness. Gambling involves risk — never stake money you cannot afford to lose, and always verify that online casino gaming is legal in your state before playing.